All of our inflatables and bouncy castles sold at Magic Air Inflatables Ltd are covered by our 2 Year Return to Base Warranty.
Our warranty is there to cover manufacturing defects caused by material defects, and sub standard workmanship. It does not cover issued caused by malicious damage, storing the unit wet or mis treating your inflatable.
in the first instance if you do have a problem you need to notify us quoting the Purchase invoice number so that we can track your order. We will then arrange a time for you to bring it in to our workshop so that it can be assessed.
Please note however this is a return to base warranty which means you are responsible for all transport fees to and from our workshop in SA8 4EN. Under no circumstances will we cover these costs.
In the event that the damage is not a warranty issue and one caused by other means we will inform you are the earliest opportunity. We do offer a full repair service and will quote for this if needed. Photos of all issues will be kept on file for our records.